Karmayogi Quality Framework (KQF) | UNNATI Knowledge Repository

The Karmayogi Quality Framework

The single quality standard every UNNATI-affiliated course must meet - whether the learning happens on iGOT Karmayogi or inside a Training Institution's own classroom.

7 Quality commitments
6 Lifecycle stages
9 Performance dimensions
Training Institution Classroom & Lab

Completion Isn't Quality -
For A Digital Course Or
A Classroom One

Completion rates tell us a learner reached the end of a course. Satisfaction ratings tell us they didn't actively dislike it. Neither tells us whether, back at their desk or their district office, the learning changed how they govern. The Karmayogi Quality Framework (KQF) extends the Content Quality Framework (CQF) into a full lifecycle standard, and UNNATI applies it exactly as written to every course it lists — a course run entirely on iGOT and a five-day, in-person programme at a Training Institution are held to the same seven commitments and the same six-stage lifecycle.

ON UNNATI SPECIFICALLY : The Training Institution listing a course is the framework's "Content Provider" - accountable for that course's quality signal across its full operational life, not just at the point of listing. A course delivered entirely in a physical classroom still needs a Design-from-Work Declaration, still gets monitored for engagement and application, and can still be flagged Amber or Red.

Seven Commitments Every Quality
Course Must Honour

Not a checklist completed before publishing — ongoing commitments that govern every stage of a course's life, from the first line of its design to the evidence it generates months after a learner completes it.

Clarity of Purpose & Competency Alignment

Every outcome mapped to the KCM and Domain competencies at the right proficiency level. A Competency Coverage Matrix accompanies every course.

Learning Design & Pedagogical Rigour

Active learning is vital, with micro-modular design and scenarios on Indian governance. The alignment principle is key.

Ethical & Values Alignment

Constitutional values in course design, the citizen at the last mile, and an ethical dilemma at every level.

Content Accuracy, Currency & Authority

Mandatory Subject Matter Expert review and a Legal and Policy Verification Checklist, on a 12-month review cycle or within 30 days of a policy change.

Technology Standards & Platform Quality

5-second load times, standard interoperability (xAPI/HLS/WebVTT/LTI 1.3), 720p video, offline access, and encrypted data.

Learner Experience & Demand Responsiveness

UX review before publication, feedback to course owners in 30 days, and a 60% completion threshold triggers review.

Assessment Design & Learning Validation

70% pass threshold, remediation pathways instead of retakes, and formative assessment required for courses over 60 minutes.

Calibrated To The Learner

Courses are based on the Karmayogi Competency Model, but competency alone isn't enough. UNNATI evaluates each course on three additional dimensions before building it.

See Full Karmayogi Competency Model

Decision Complexity
(S-T-O)

  • Operational — procedural accuracy, citizen-facing execution
  • Tactical — cross-programme problem-solving, delivery ownership
  • Strategic — policy design, systems thinking, cross-sectoral leadership

Governance Decision
Archetype

  • Citizen-facing
  • Administrative processes and procedures
  • Policy and law
  • Outcome execution (time-bound / outcome-based)
  • Leadership and stewardship
  • Functioning under uncertainty
  • Regulatory

Administrative
Role Family

  • Initiator — originates files and actions
  • Reviewer — examines and recommends
  • Decision Maker — approves, commits resources
  • Strategic Leader — sets direction, manages performance
  • Policy Maker — formulates and advises on legislation
How it works

The Six-Stage Lifecycle

01

Discover

"Who is this learner, what decisions do they face, and what does better capability look like in their role?"

What it produces

Validated learning need anchored to a work context.

Gate

Design-from-Work Declaration approved before proceeding.

RAG classification

KQF assessment produces a RAG classification for each course. Each status carries specific meaning and required institutional action - not arbitrary traffic lights.

Green

Course performing as intended. Engagement, assessment, and application signals are within expected thresholds.

Standard monitoring continues — no intervention required.

Amber

One or more signals have crossed a warning threshold. Design, content, or delivery issues are present but not yet critical.

Auto-flag generated, course owner notified, improvement plan required within 30 days.

Red

Multiple signals indicate significant quality failure — learners not completing, assessments not working, no evidence of application.

Escalated to the Quality Committee; course suspended from active promotion.

Nine dimensions across which
courses are assessed

What UNNATI actually monitors once a course goes live, moving beyond completion rate to capture the full range of signals that indicate whether a course is achieving its capability purpose.

Every commitment here maps back to one competency model

See the Behavioural, Functional, and Domain competencies every UNNATI course is calibrated against.

Read The KCM Page